Athlon has worked with UBench for more than a decade, fully integrated since 2022.
Athlon has worked with UBench for more than a decade, fully integrated since 2022. Claims handling and communications now run inside one system, with emails sent directly from UBench and replies filed straight into the right claim.
Simple own-damage claims are automated. Once a warranty or third party is involved, the case goes to a senior claims handler, so complexity is routed to the right person instead of slowing everyone down.
One claim file for the whole conversation. Service desk response typically within one business day. Simple own-damage claims automated, senior handlers on the complex cases.
Kevin De Kock, Operations Manager Customer Services at Athlon: "Integrate as much as possible, and do not split the driver desk and claims handling across parties. Keep them together."
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